Return Policy

Virtual Medical Supply offers a 30-day return/exchange policy on most products. Products must be returned in their original condition with all packaging and documentation intact.

Return Merchandise Authorization (RMA) numbers are required for all returns. To request an RMA, contact our customer service team at support@virtualmedicalshop.net or 1-409-908-7567.

Return Eligibility

Products are eligible for return if:

• Returned within 30 days of purchase
• Product is in original condition with all packaging
• Product has not been used or shows minimal use
• All original accessories and documentation are included
• Product is not listed as non-returnable

Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale items
• Custom or personalized products
• Items that have been opened and used
• Products showing signs of wear or damage
• Items purchased more than 30 days ago

Return Process

1. Contact Customer Service: Email support@virtualmedicalshop.net or call 1-409-908-7567 to initiate a return
2. Receive RMA Number: We'll provide an RMA number and return shipping instructions
3. Ship Your Return: Package the item securely and ship it to the address provided with your RMA number
4. Item Inspection: Once received, we'll inspect your return within 5-7 business days
5. Refund or Exchange: Upon approval, we'll process your refund or ship your replacement

Refunds

Refunds are processed to the original payment method within 5-7 business days of approval. Customers are responsible for return shipping costs unless the item is defective or damaged. We will provide a prepaid return shipping label for items found to be defective or incorrectly shipped.

Refund amounts will be the full purchase price minus any discounts or promotional codes applied at the time of purchase.

Warranty Policy

Virtual Medical Supply products come with manufacturer warranties. Warranty coverage varies by product and manufacturer. Most products come with a minimum 1-year warranty against defects in materials and workmanship.

Warranty coverage includes manufacturing defects but does not cover normal wear and tear, misuse, accidents, or improper maintenance.

Defective Products

If you receive a defective product, we will:

• Provide a prepaid return shipping label
• Replace the defective product at no additional cost
• Issue a full refund if replacement is not available
• Expedite shipping when possible

Damaged Shipments

If your product arrives damaged:

• Document the damage with photos immediately
• Contact us within 48 hours of delivery
• Do not discard packaging or the damaged item
• We'll arrange a replacement or full refund

Contact Customer Service

For questions about returns, warranty, or to initiate a return:

Policy Changes

Virtual Medical Supply reserves the right to modify this warranty and returns policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of modified terms constitutes your acceptance of the modifications.